Shipping Policy

Effective Date: 27-07-2026 Last Updated: 27-07-2026 This Shipping Policy explains how we process and dispatch orders placed on www.novipets.in (the “Website”). By placing an order, you agree to the terms set out below. This Policy should be read together with our Terms & Conditions and Privacy Policy. 1. Order Processing and Dispatch We aim to dispatch all confirmed orders within 24 (twenty-four) hours of successful order confirmation and receipt of payment. Orders confirmed on Sundays, public holidays, or after business hours may be dispatched on the next working day. Order confirmation is subject to product availability and successful payment verification. 2. Delivery Timelines Once an order is dispatched, delivery is carried out by our third-party logistics/courier partners. Delivery timelines depend entirely on the delivery partner and the destination location, and are therefore indicative and not guaranteed. Estimated delivery times, where shown, are provided by the courier partner for your convenience only. 3. Delays and Damage in Transit Our responsibility is limited to dispatching your order within the stated processing time and handing it over to the delivery partner in good condition. After dispatch, the shipment is in the custody and control of the delivery partner. Accordingly, we shall NOT be responsible or liable for: • Delays in delivery caused by the courier/logistics partner; • Delays due to incorrect or incomplete address or contact details provided by you; • Delays due to force majeure events, weather, strikes, regional restrictions, or circumstances beyond our control; • Damage, tampering, or loss occurring during transit after the shipment has been handed over to the delivery partner. Where a shipment is lost or damaged in transit, we will, at our discretion and to the extent reasonably possible, assist you in raising the matter with the delivery partner. However, we do not accept liability for the acts, omissions, or service failures of third-party delivery partners. 4. Damaged or Defective Product on Delivery If you receive a product that is damaged, leaking, or defective at the time of delivery, please refer to the returns/replacement provisions in our Terms & Conditions and notify us within the timeline specified therein, along with photographs of the product and packaging. Genuine claims of damage identifiable at delivery will be handled as per our Terms & Conditions. 5. Shipping Charges Applicable shipping charges, if any, will be displayed at the time of checkout before you confirm your order. Any promotional free-shipping offers will be subject to the conditions stated for such offers. 6. Delivery Address and Contact Details You are responsible for providing an accurate, complete delivery address and working contact details. We are not responsible for non-delivery, delay, or additional charges arising from incorrect details provided by you. Please ensure someone is available to receive the shipment at the delivery address. 7. Order Tracking Where tracking is available from the delivery partner, tracking details will be shared with you via the contact details provided at the time of order, so that you may track the status of your shipment directly with the delivery partner. 8. Serviceable Locations We deliver to locations serviceable by our delivery partners within India. In the event your location is not serviceable, we will inform you and process a refund for any prepaid amount, if applicable. 9. Grievance Redressal For any shipping-related query or grievance, you may contact: Grievance Officer: Divya Nair Email: connect@jpandassoc.in Phone: +91 88798 51598